Refund & cancellation policy

One-time purchase, no subscription

The FACEVERSE premium report is a single $6.99 payment. There is no subscription, no recurring billing, and nothing to cancel — you are never charged again.

When you can get a refund

Because the premium report is digital content delivered instantly after verified payment, completed purchases are generally non-refundable. However, if a technical failure on our side prevents delivery of what you paid for — for example, your payment succeeded but the report never unlocked — contact us and we will either restore your access or issue a full refund.

Failed or cancelled payments

If your payment fails, is cancelled, or stays pending, you are not granted premium access and no refund is needed. Any amount held by your bank or payment provider for a failed attempt is released by them automatically according to their own timelines.

How to request a refund

Email faceverseai.support@gmail.com from the address you used at checkout, including your order reference if you have it. We review every request and respond within a few business days. Approved refunds are issued through our payment processor to your original payment method.

Disputes

Please contact us first before opening a dispute with your bank or card provider — most issues are resolved faster directly, and an unresolved dispute may suspend access to the associated report while it is reviewed.